Never buy a Nissan.
Here is a photo of the corrosion I recently noticed on the roof of my 2006 Nissan Frontier. It is not considered a "warrantable condition" by Waterloo Nissan unless it "is a perforation from the inside to the outside"...huh? Apparently bubbling corrosion is normal for a 2 year old Nissan! Expressing my concern to Waterloo Nissan was an experience with a total lack of customer service in every respect.
Thanks for nothing Waterloo Nissan!
3 comments:
I for one do not plan on ever buying a new vehicle again... once they have your money, service seems to be the least of their concerns.
Most corporations seem to care little about word of mouth depending instead on multi-million dollar advertising campaigns... people will tire of being disregarded amongst the ugly masses and will return to buying locally made from people they know.
I may just utilize the Amish buggy purveyor in our neighbourhood!
I have had a similar issue today(Monday). I was at the dealership with my one year old vehicle because on Saturday the check engine light turned on. I stopped by yesterday (Sunday) and dropped the vehicle off.
At first they were saying all repairs are not under warranty because the rad cap was off and blamed it on an external oil change company. All be it, there has been no leaking, no mess under the hood and no smells and the fact that my husband checked it before he took it in, There is no way it could be a missing rad cap.
After they were challenged on the missing cap they then said they "found" the rad cap and it's actually 2 hoses that had burst (hoses don't usually burst if there is not rad cap to build pressure). Now they are blaming it on animals chewing the hose. We went to see the hose and it doesn't look like animal markings to me. But how do you prove that.
We were already scheduled to drop it off at service this week because we were having problems with the a/c and heating unit, but we have had ventilation issues with the vehicle since we purchased it a year ago.
They are also saying that the warranty on the engine will be voided now.
I've tried speaking with Heather, who is the head manager. Who wouldn't know customer service if it bit her in the bum. Also, Nissan Canada is of no use.
My concern is that I received 2 seperate stories and that I was lied to at the beginning of this not to mention my 1 year old vehicle (Quest) engine warranty is going to be voided.
My letter to Ian Murdoch:
I am writing today to file a formal complaint against Waterloo Nissan for its customer service. I have already spoken to Nissan Canada and talked to them about the situation and advised them of how serious this situation has become.
I thought you would like to know as I am sure you're interested in keeping the Nissan President's Award.
I brought my vehicle in for a balance last week - and have since drove to New York and back. During the drive, I noticed a vibration at 120km/hr. Means that the balancing must have been off. That, in my mind, is a mistake - and let's face it, we all make mistakes.
I came back to Waterloo Nissan to have them rebalanced - the appointment was booked for today at 2pm. Once I walked into the dealer, Heather gave me some very negative attitude. She first promised me to rebalance ONE rim only - I then mentioned that it is unacceptable - I expect the problem fixed. She then mentioned that I have a very high standard. I would disagree. As a customer, I expect things to be done right, and when they are not, I don't think you will disagree with me if I want to come back and get it fixed.
Once I mentioned that, Heather became very very mad that I was disagreeing with her - so she said she might has well give me a full refund. Then I kindly asked that if she can at least balance that one rim then (I suspected the front right due to the amount of weights that were needed). She then said no, and then gave me my keys back. I then told her that I will take her refund then. She further denied this and said she would talk to the tech and then /ASKED ME TO LEAVE AND NEVER COME BACK./
I hope you find this as appalling as I do. Heather brought up that she thinks my standards are two high and reminded me of two incidents.
1) I went in for a 4 wheel alignment. The vehicle was promised at 2pm - I picked it up at 5pm because it was not ready. Furthermore, when I did, the steering wheel was very off centre - so Mark, the service advisor, agreed to offer me a refund. I left Waterloo Nissan at 630pm.
2) I went in for a parking brake issue (was not releasing - the tech decided to do a major brake service...and did not fix the problem). When another tech looked at it, he was appalled at the original tech didn't fix the obvious issue! Heather, after much arguing amongst the staff, offered me a labor discount.
As a customer, I don't think that issue 1 or 2 is my fault.
Heather's attitude leaves a lot to be desired. I know of many customers who refuse to go back because of the treatment she gets. I've seen her yell at mechanics, speak nasty words once customers leave a door. It is simply rude and she doesn't deserve to be a manager.
For the record, I noticed that the weights used on 3 of the rims were different from 1 of them. That leads me to conclude that one of the rims must have balanced properly the first time and didn't need "rebalancing". That's fine by me, but I later went to another shop and indeed one of the weights on the rim that you folks didn't balance fell off (balanced by Good Year - which I dislike so paid Waterloo Nissan to rebalance).
As you can see, this situation could have been easily resolved. Instead, I got into an argument and had to deal with an individual who is disliked by customers who I know by treating them inappropriately. All I needed at the end of the day was to have a rebalance after the original one did not fix the problem.
I strongly disagree with the treatment and have recommended Nissan to reevaluate the dealership. I hope that you will have a chat with Heather.
What I don't understand is how she is allowed to keep her position - I've overheard mechanics, sales people, service people all working with her who keep complaining about her behavior. This needs to stop.
As a customer, I expect a full refund and an apology on her behalf. Obviously, that decision remains with you - but I hope you understand my complaint today. Thank you.
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